Support
Help with the TerraField app for iPhone and Android, made by Terrasense (PTY) Ltd.
Contact Us
Email jono@terrasense.org or call +27 82 834 0530. Tell us which phone you use and what happened.
Getting Started
- Install TerraField from the App Store or Google Play. It needs iOS 15.1 or later or Android 7.0 or later.
- Choose your language when the app first opens.
- Sign in, or create an account with your email address and a password.
- To work without cell signal, pair a TerraSense radio from the Home screen. Make sure Bluetooth is on and you are close to the radio.
Common Questions
The App Can't Find My Radio
Check that Bluetooth is on, that TerraField has Bluetooth permission in your phone's settings, and that the radio is switched on and nearby, then scan again.
My Messages Show as Waiting
TerraField queues anything it can't send yet and delivers it automatically, over the radio mesh or when your phone reaches the internet. Keep the app open for a moment once you're back in coverage.
More Answers
See the FAQ and the privacy policy.
Delete Your Account
You can delete your TerraField account at any time.
In the App
- Open TerraField and go to your Account page.
- Tap Delete Account, then confirm twice.
If you are the only owner of a reserve, TerraField asks you to make someone else an owner first, so the reserve isn't left without one.
By Email
If you can't use the app, email jono@terrasense.org from the address on your account and ask us to delete it.
What Is Deleted
Your sign-in is destroyed and you can never log in again. We erase your location history, your live position, saved places, devices and radios, and your notification and language settings.
What Your Organisation Keeps
Reports, observations and tasks you filed, and messages you sent, stay with the reserve that owns them, shown from then on as "Deleted User". Messages stay because they are part of somebody else's conversation too.